This Privacy Policy describes how Avioralexen collects, uses, and discloses your personal information when you visit or make a purchase from our website. We secure your personal data in full compliance with the Payment Card Industry Data Security Standard (PCI-DSS) and applicable global data privacy frameworks.
Information We Collect
We collect specific details about your device and your purchases to process orders securely and improve your shopping experience.
Device Information:
IP address, browser type, operating system, and time zone.
Pages visited, products viewed, time spent on site, and search terms used.
Information collected automatically via standard tracking technologies such as Cookies, log files, and web beacons.
Order Information:
Customer name, billing address, and shipping address.
Customer email address and telephone number.
Payment details (limited to tokenized transaction identifiers or the last four digits of your credit card for reconciliation; we do not store full card numbers).
How We Use Your Information
We use the personal details we collect for specific operational purposes:
Order Fulfillment: Processing payments, arranging shipping through our delivery carriers, and providing order confirmations, invoices, and shipping tracking details.
Customer Support: Responding to your inquiries regarding product dimensions, materials, shipping updates, or assembly steps submitted via email or our website contact form.
Risk Assessment: Screening transactions and orders to prevent potential fraud, unauthorized charges, or chargeback abuse.
Sharing Your Personal Information & Zero-Sale Policy
We share your personal information only with necessary third-party partners to help us deliver our services securely:
Service Providers: Our e-commerce hosting platform, secure payment gateways, and customer support software that enable us to process transactions and manage customer communication.
Shipping Carriers: Sharing your name, delivery address, and telephone number with our trusted third-party shipping carriers and postal services solely to ensure successful physical delivery of your order.
Legal Compliance: Complying with applicable laws and regulations, responding to a lawful subpoena, search warrant, or protecting our consumer rights.
Zero-Sale Policy: We enforce a strict Zero-Sale Policy. We do not sell, rent, trade, or lease your personal information to third parties for marketing, advertising, or any other purposes under any circumstances.
Payment Security & PCI-DSS
Avioralexen uses advanced technical and organizational measures to safeguard transaction data. All billing information is transmitted via secure SSL encryption technology. We comply fully with PCI-DSS standards, which means we never store, log, or have access to your full raw credit card details on our local systems or servers.
Cookies & Behavioral Advertising
We use Cookies to improve site navigation, remember your preferences, and support our web analytics. We may use your device information to serve relevant product reminders on third-party networks. You can opt out of customized advertising at any time through the following channels:
Opt out of targeted Google Analytics or Google Ads via the official Google Ads Settings page.
Opt out of general digital advertising through the Network Advertising Initiative (NAI) opt-out portal or the Digital Advertising Alliance (DAA) opt-out platform.
Your Rights & Legal Compliance
Depending on your state or country of residency, you are entitled to key rights regarding your personal information under frameworks such as the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR):
Right of Access: The right to request copies of the personal details we hold about you.
Right to Rectification: The right to ask us to correct or update inaccurate or incomplete information.
Right to Erasure (Delete): The right to request that we permanently delete your personal information, subject to certain exceptions (such as unresolved shipping transactions, financial accounting records, or legal tax compliance obligations).
To exercise any of these rights, please contact us directly at sale@avioralexen.com.
Data Retention & Minors
We retain your Order Information for our legal, financial, and tax records unless and until you ask us to delete this information.
Our website is not designed for or targeted at individuals under the age of 13. We do not knowingly collect or solicit personal information from minors under 13 years of age (or under the age of 16/18 depending on local state jurisdictions). If we learn that we have inadvertently collected information from a minor, we will take immediate steps to purge it from our systems.
